Jaytee offer three types of MS Service Agreement – Level 1, Level 2 and Level 3 dependent on the type of cover you require. Each agreement comprises 1 or more Preventative Maintenance (PM) visits inclusive of PM parts, engineer labour and associated documentation.
Level One
Our ‘Level 1 MS Maintenance Agreement‘ offers a basic level of cover, including 1 Preventative Maintenance visit:
– Email and Telephone Support
– Typical 48hr On-Site Response Time
– 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation
– Reduced callout rate on breakdown visits
Level Two
The ‘Level 2 MS Maintenance Agreement‘ includes all the features of our Level 1 agreement with the added benefit of inclusive unlimited engineer breakdown travel and labour:
– Email and Telephone Support
– Typical 48hr On-Site Response Time
– 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation
– Unlimited Breakdown Travel & Labour
Level Three
Our ‘Level 3 MS Maintenance Agreement‘ is designed for customers requiring a complete fully comprehensive package:
– Email and Telephone Support
– Typical 48hr On-Site Response Time
– 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation*
– Unlimited Breakdown Travel & Labour
– All-Inclusive Breakdown Parts
‘Plus’ – Mass Spectrometer PQ / Validation
If required, Jaytee can also carry out PQ / Validation of your Mass Spectrometer after the Preventative Maintenance Service. Fully traceable standards are used and all the necessary qualification documentation is provided so that you can meet your regulatory requirements.This option can be added to any of the above MS service plans but your HPLC/ GC must also be covered under a Jaytee service agreement, for you to take advantage of this service.
Multi-Year Agreements
Extra discounts are available for multi-year Preventative Maintenance agreements. Please ask us for a quotation for 2, 3 or 5 year agreements to receive considerable savings.
