Technical Support Specialist/Manager

Position Summary: We are seeking a knowledgeable and customer-focused Technical Support Specialist to support our clients in the life sciences market. In this role, you will provide technical assistance to customers, troubleshoot and resolve product and service issues, and offer guidance on product applications and usage. The ideal candidate will have a strong technical background, excellent communication skills, and a keen understanding of the unique needs and challenges faced by professionals in the life sciences field. Key Responsibilities: • Provide Expert Support: Deliver expert technical support via phone, email, and live chat to resolve client inquiries related to life sciences products, software, and equipment. • Troubleshooting & Problem Solving: Diagnose and resolve technical issues quickly, ensuring minimal disruption to customer operations and escalating cases to relevant teams when needed. Other duties as required. Please contact us for a full description.